BY BEN CROUCH, CHIEF PRODUCT OFFICER, ESSENSYS
Part 1 of How to Drive Revenue and Delight Members by Outsourcing Your Workspace Technology
The growth of shared workspaces has accelerated rapidly over the last decade. This period of rapid growth meant that service, technology and software providers to the workspace industry struggled to keep up with the requirements of both experienced multi-site operators and new single site startups. This in turn, resulted in operators who are confronted with manual processes and generic software which damages both their operational efficiency and overall customer experience.