---
title: essensysBlog | Claire Luik
description: "Claire has over 15 years experience in the flexible workspace industry and has\nan expertise for leveraging technology to create operational efficiencies,\nenhancing the member experience, uncovering additional revenue streams\nand accelerating growth."
---
[](https://essensys.tech)
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10 April
## [Metrics for Workspace Success: Additional Services](https://blog.essensys.tech/shared-workspace-metrics-to-success-services)
10/04/17 15:30In
[workspace management software](https://blog.essensys.tech/topic/workspace-management-software), [flexible workspace](https://blog.essensys.tech/topic/flexible-workspace), [Coworking](https://blog.essensys.tech/topic/coworking), [shared workspace](https://blog.essensys.tech/topic/shared-workspace)
by [Claire Luik](https://blog.essensys.tech/author/claire-luik)
[](https://blog.essensys.tech/shared-workspace-metrics-to-success-services)
**Part 2 of the FREE eBook: [The Key Metrics for Workspace Success](https://tour.essensys.tech/metrics-for-success)**
As we saw in the first part of this series on workspace metrics, operators must be committed to meticulously tracking occupancy and revenue. While space and workstation occupancy are key determinants of success, we must not neglect the revenue generated from additional services.
Operators must track supplementary services revenue to understand growth or diminution beyond the monthly recurring rent. This number should account for a total of 20% of total revenue, half of which should originate from meeting room revenue. The measure of supplementary services can serve as an indicator of how well your team is performing; if they are creating stickiness with your members and keeping them coming back to your workspace, your services revenue can quickly increase.
[Continue reading](https://blog.essensys.tech/shared-workspace-metrics-to-success-services)
01 December
## [The Complete Guide to In-Life Customer Management, Upselling and Cross-selling](https://blog.essensys.tech/workspace-member-management)
01/12/16 13:47In
[flexible workspace](https://blog.essensys.tech/topic/flexible-workspace), [Coworking](https://blog.essensys.tech/topic/coworking), [serviced office](https://blog.essensys.tech/topic/serviced-office), [best practice guide](https://blog.essensys.tech/topic/best-practice-guide), [executive suites](https://blog.essensys.tech/topic/executive-suites)
by [Claire Luik](https://blog.essensys.tech/author/claire-luik)
[](https://blog.essensys.tech/workspace-member-management)
****BY CLAIRE LUIK, VICE PRESIDENT PRODUCT AND BUSINESS DEVELOPMENT, ESSENSYS NORTH AMERICA****
****Part 5 of the free eBook: [The Complete Guide to Growing Your Flexible Workspace Business](https://tour.essensys.tech/lead-to-cash-free-ebook)****
**In the first few installments of our lead to cash series, we've presented best practices for lead generation, sales management and the licensing and onboarding process. You may have closed the deal and added a new member to your community, but the work doesn’t stop there. Understanding your customers’ needs and managing and nurturing relationships with them after the sales process is almost just as important as them signing up.**
**Member Diversity**
No customer is the same. It is of utmost importance to understand what type of members you have in your community and what they intend to get out of their membership in your shared workspace. We’ve identified three key types of members...
[Continue reading](https://blog.essensys.tech/workspace-member-management)
[All posts](https://blog.essensys.tech/all)
### About Us
The platform powering the flexible workspace industry. With Occupie from essensys, you can manage your workspace from lead to cash and everything in between
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### Latest Posts
[Common Wi-Fi Pitfalls and How To Avoid Them](https://blog.essensys.tech/shared-workspace-wifi-solutions)
23/06/17 11:09
[The Workspace Industry Financial Survey: The Results are In](https://blog.essensys.tech/global-workspace-association-industry-survey)
22/06/17 21:56
[WANY: 2017 Coworking & Business Center Educational Conference](https://blog.essensys.tech/workspace-association-new-york-event)
20/06/17 16:40
[Operators Must Differentiate to Meet Market Trends and Demands](https://blog.essensys.tech/workspace-market-trends-)
22/05/17 15:49
[The Quick Guide to Growing Demand for your Shared Workspace](https://blog.essensys.tech/quick-guide-to-growing-demand-for-shared-workspaces)
19/05/17 09:16
### Categories
- [#StartMeUp (1)](https://blog.essensys.tech/topic/startmeup)
- [BCA (1)](https://blog.essensys.tech/topic/bca)
- [best practice guide (13)](https://blog.essensys.tech/topic/best-practice-guide)
- [commercial real estate (1)](https://blog.essensys.tech/topic/commercial-real-estate)
- [Coworking (49)](https://blog.essensys.tech/topic/coworking)
- [deskmag (1)](https://blog.essensys.tech/topic/deskmag)
- [Events (7)](https://blog.essensys.tech/topic/events)
- [executive suites (14)](https://blog.essensys.tech/topic/executive-suites)
- [Financial (1)](https://blog.essensys.tech/topic/financial)
- [flexible workspace (61)](https://blog.essensys.tech/topic/flexible-workspace)
- [GCUC (2)](https://blog.essensys.tech/topic/gcuc)
- [GWA (5)](https://blog.essensys.tech/topic/gwa)
- [HEALTH (1)](https://blog.essensys.tech/topic/health)
- [market trends (1)](https://blog.essensys.tech/topic/market-trends)
- [metrics (1)](https://blog.essensys.tech/topic/metrics)
