By Justin Harley, Vice President of International Business development at essensys
 
Think of workflow automation as a way to delight your customers by transforming the quality and consistency of your service.
 
A workflow is a sequence of steps and actions that need to happen for a business process to complete. Today, in most shared workspaces, this is all manual. Imagine if you could remove repetitive and time-consuming tasks while enhancing human interactions with your customers too!
 
Automated workflows can have a major impact across your workspace - from sales enquiries to on-boarding customers. I’d like to share an example, as well as six key benefits to staff and customers.